**CORONA POLICY UPDATES**

4/20/2020

STORE HOURS  -
Monday to Friday 9am-8pm
Saturday & Sunday 8am-8pm
SENIOR & HIGH RISK HOURS
Monday to Friday 8am-9am

 

Thanks for your understanding and cooperation.
We are commited to the continued health and safety of our staff and community.

 

FACE COVERINGS REQUIRED  -
Beginning today, anyone who enters the store is required to wear a face mask or some kind of covering over the mouth and nose.

NO RETURNS  -
Returns cannot be accepted for items taken outside of the store

NO CRV RETURNS –
Only reusable glass milk bottles can be accepted for bottle refunds
PLEASE SEE AN EMPLOYEE BEFORE ENTERING THE STORE

NO BAGS/NO PERSONAL CONTAINERS- -
Although we value waste reduction and reuse we are asking our shoppers not to bring their own containers or bags for any items in the store.
Please do not bring your own shopping bags.
We offer bags or boxes when available at no charge.

Some customers prefer to put their items back into their cart after purchase and bag the groceries at their bike or car.
 

CURRENTLY UNAVAILABLE-
Seating/Patio area, hot soup and self-serve hot foods and salad bar. 
We have a selection of hot foods being served from the behind the counter, and we have increased our grab and go options.  

BULK DEPARTMENT OPEN
The bulk section is roped off to the public.
Employees are available to assist customers who queue in line

OTHER STEPS
We are taking extra measures to clean and sanitize throughout the store all day and night.

All carts and baskets are cleaned between uses.

We will continue to offer sanitizing wipes at the entry as long as they are available

We are wrapping all of our house-made bakery products individually

Checkstand area is cleaned and sanitized regularly.

We have reduced the number of check-out lanes open at a time and installed floor graphics delineating 6 feet to allow customers to keep an appropriate distance during checkout.  
Our checkout stands have plexiglass between customers and cashiers.

We provide and require gloves for all of our employees.
We provide face masks for employees when available.
We limit the number of customers in the store, and have instated a one in-one out policy as needed.
We have clear markings delineating 6 feet on our covered patio so customers can keep a safe distance while waiting in line - rain or shine!

Our managers and buyers are working tirelessly to source product, review procedures for cleaning and contamination reduction, refocus staff across departments as needed to clean, stock, and bag orders.

Our Data Team is rushing to get our Online Ordering system ready to provide a web based shopping
experience for pick-up and eventual delivery

We continue to monitor developments, the actions of our peers, and the direction of local, state, and federal officials and make adjustments as best we can in order to ensure the safety of our staff and the community.

 

FAQ *** Covid-19 Edition ***
We have been receiving a lot of phone calls.

You have a lot of questions.
Here are some answers.


Online ordering/curbside pickup?
We are working on it and will have it up up as soon as possible. We just want to make sure we can fulfill orders in a productive fashion. Sign up for the newsletter to be the first to know.

Can I bring my bags?
No. Please do not bring any grocery bags, bulk/produce bags, jars, baskets, or any other packaging from home into the store.

Do you accept cash?
Yes, for now.

Are people who eligible for shopping during Senior/High Risk hour?
We will not ask your specific circumstance. We remind everyone the aim of this first hour of the day is to protect high risk customers. We ask the community to self-regulate, and so far this has worked out fine.

When is the best time to come shop?
There is no specific answer as things are always changing. We keep a reasonable flow of people in the store at one time. There is a line with 6’ space marked outside to help shoppers keep safe distance while waiting.

Yeah, well your lines are too long!
We limit the amount of people in the store to protect both customers and employees, so we need to line people up outside. Thanks for your understanding.

When do you receive your stock?
As a local independent natural food store we work with multiple distributors and receive deliveries 7 days a week. These days we have stockers working to fill shelves most of the day.

Is your bulk section open?
Yes, although it is not self-serve. We have employees available all day to serve you items from the entire bulk section.
 

Do you have in stock?
We apologize but we cannot answer these requests at this time.

But I’m so I require special treatment!!!???
We know it is not convenient. We do not like having to say no. Everyone has been affected by this in one way or another and a large portion of our shoppers are seniors and/or otherwise high risk.
In order to clean, stock, and serve in a safe and efficient manner we cannot take employees off the floor to answer these questions. This also reduces the number of employees sharing phones on the sales floor.

Thanks for your continued understanding and cooperation.
We are commited to the continued health and safety of our staff and community.